A member of the Avaya one-X™ Deskphone Edition family, the 9620 IP Telephone is specifically designed for the everyday telephone user, those who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications.

What's New With This Release

Introducing the Avaya 9620 IP Telephone! A member of the Avaya one-X Deskphone Edition Family of IP Telephones, the 9620 is designed specifically to meet the needs of users who rely upon several communications tools as well as the phone to do their job. The 9620 features an intuitive interface with a bright backlit display and several LED lights and buttons to explicitly convey status to the end user. Like all one-X Deskphone Edition telephones, the 9620 features high fidelity audio, flexible support for add-ons, all within a very stylish and professional design.

Business Benefits

• Productivity of Users - Through prompting for common telephony tasks, one touch access to key features, and superior high fidelity audio - the productivity of end users is greatly enhanced.
• Richer Communication - The superior audio capabilities make conference calls and meetings more effective by requiring less reiteration. This has been found to reduce employee stress and fatigue.
• Investment Protection - Built on open standards with a modular platform that supports a wide range of modules and adapters to further enhance user productivity, provides investment protection.


Intuitive User Interface

The intuitive, context-sensitive interface on the 9620 is designed to facilitate confident usage by featuring context-driven menus with on-screen prompts, enabling straightforward access to contact directory and call log. Everyday users have full control of conference calls, including selective drop and mute.

Easy access to common features such as Conference, Transfer, Hold are now greatly enhanced with the helpful prompts and tight integration with phone numbers in the contact list and call logs. The user interface on the 9620 provides easy access to critical Communication Manager features, and ultimately increases the end user's confidence with the phone and their productivity.

Superior Audio Quality

The unique high-fidelity acoustics of the Avaya 9620, including a full duplex speaker and wideband audio in the handset, deliver industry-leading audio that minimizes ambient noise. With the enhanced audio across high and low frequencies, it is easier for users to better understand others with different speech nuances or accents.

Because of the enhanced audio, calls are more productive, team members are better able to collaborate.  On conference calls, users find it easier to distinguish and understand multiple speakers, aiding in collaboration and communications. Overall, communications are richer.

New design and display

The 9620 features an improved, higher resolution displays - supporting 1/4 VGA gray scale with backlighting.  A four way navigation button cluster is another new addition to the 9620  - providing a familiar, cell phone-like interface for navigation and feature selections for the everyday user.

The new design facilitates better usage of the display and the built in browser to improve access to information and use of telephone features.

Investment Protection - Modules and Adapters

Based on open standards with a modular platform, the Avaya 9620 allows enterprises to add a wide range of modules and adapters to further enhance employee productivity. This facilitates individual choice between Bluetooth, monaural - wideband or binaural - wideband headsets. A standard USB interface accommodates a range of USB devices. Adapters and modules including those for Gigabit Ethernet and Bluetooth are in development.

Investment protection and enhanced total cost of ownership are the key benefits. Traditionally, the only way to receive new telephone capabilities was to purchase a completely new phone. Designed with the future in mind, the Avaya 9620 provides a flexible approach for adding future functionality to current telephones.

9620 Designed just for the everyday user

Traditionally, desk phone design has focused on a paradigm of buttons and size of display.  The higher the level of the intended user, meant more buttons and larger displays - regardless of the functional needs of the individual.  Workers often found themselves with too may buttons and too much functionality.

The 9620 is designed specifically for the everyday user - who might make or receive only five to six calls per day.  Providing just the right mix of functionality within a simple and intuitive interface. 

Having a match between the communication needs of the everyday end user and the phone on their desk provides an office with great advantages. Allowing the user to confidently, proficiently perform their job, and make effective use of the right set of telephone features. Everyday phone users have the base set of functionality in the 9620's smaller display with simple access to the basic features they need.